Electronic complaints : an empirical study on British English and German complaints on eBay /

The interest in computer-mediated communication (CMC) has vastly risen over the recent years. Nevertheless, crosscultural differences in CMC have received little attention so far, especially with regard to complaining behaviour. This book therefore contributes to this still unexplored research area...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Meinl, Marja E.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Berlin : Frank & Timme, [2014]
Colección:Kulturen - Kommunikation - Kontakte ; Bd. 18.
Temas:
eBay (Firm)
Internet auctions > Case studies.
Internet auctions > Great Britain.
Electronic commerce > Management.
Internet auctions > Germany.
Vente aux enchères sur Internet > Études de cas.
Vente aux enchères sur Internet > Grande-Bretagne.
Commerce électronique > Gestion.
Vente aux enchères sur Internet > Allemagne.
Electronic commerce > Management
Internet auctions
Germany
Great Britain
Case studies
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Table of Contents; Acknowledgements; List of abbreviations; List of tables; List of figures; Chapter 1: Introduction; Chapter 2: Complaining within cross-cultural pragmatics; Chapter 3: Computer-mediated communication (CMC); Chapter 4: The methodology of the present study; Chapter 5: Data analysis; Chapter 6: Results; Chapter 7: Discussion; Chapter 8: Implications and outlook; References; Appendix.

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