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Electronic complaints : an empirical study on British English and German complaints on eBay /
The interest in computer-mediated communication (CMC) has vastly risen over the recent years. Nevertheless, crosscultural differences in CMC have received little attention so far, especially with regard to complaining behaviour. This book therefore contributes to this still unexplored research area...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Berlin :
Frank & Timme,
[2014]
|
| Colección: | Kulturen - Kommunikation - Kontakte ;
Bd. 18. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 003 | OCoLC | ||
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| 082 | 0 | 4 | |a 381/.142 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Meinl, Marja E. | |
| 245 | 1 | 0 | |a Electronic complaints : |b an empirical study on British English and German complaints on eBay / |c Marja E. Meinl. |
| 264 | 1 | |a Berlin : |b Frank & Timme, |c [2014] | |
| 264 | 4 | |c ©2014 | |
| 300 | |a 1 online resource (329 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Kulturen - Kommunikation - Kontakte, |x 1868-8306 ; |v Band 18 | |
| 504 | |a Includes bibliographical references. | ||
| 588 | 0 | |a Online resource; title from PDF title page (ebrary, viewed February 6, 2014). | |
| 505 | 0 | |a Table of Contents; Acknowledgements; List of abbreviations; List of tables; List of figures; Chapter 1: Introduction; Chapter 2: Complaining within cross-cultural pragmatics; Chapter 3: Computer-mediated communication (CMC); Chapter 4: The methodology of the present study; Chapter 5: Data analysis; Chapter 6: Results; Chapter 7: Discussion; Chapter 8: Implications and outlook; References; Appendix. | |
| 520 | |a The interest in computer-mediated communication (CMC) has vastly risen over the recent years. Nevertheless, crosscultural differences in CMC have received little attention so far, especially with regard to complaining behaviour. This book therefore contributes to this still unexplored research area by comparing British English and German complaints in CMC, precisely on eBay. The empirical study statistically analyses online complaints taken from the feedback forum of this online auction house and shows both similarities and differences in the way speakers of the two cultures formulate their on. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 610 | 2 | 0 | |a eBay (Firm) |
| 610 | 2 | 7 | |a eBay (Firm) |2 fast |
| 650 | 0 | |a Internet auctions |v Case studies. | |
| 650 | 0 | |a Internet auctions |z Great Britain. | |
| 650 | 0 | |a Electronic commerce |x Management. | |
| 650 | 0 | |a Internet auctions |z Germany. | |
| 650 | 6 | |a Vente aux enchères sur Internet |v Études de cas. | |
| 650 | 6 | |a Vente aux enchères sur Internet |z Grande-Bretagne. | |
| 650 | 6 | |a Commerce électronique |x Gestion. | |
| 650 | 6 | |a Vente aux enchères sur Internet |z Allemagne. | |
| 650 | 7 | |a Electronic commerce |x Management |2 fast | |
| 650 | 7 | |a Internet auctions |2 fast | |
| 651 | 7 | |a Germany |2 fast |1 https://id.oclc.org/worldcat/entity/E39PBJtCD3rcKcPDx6FHmjvrbd | |
| 651 | 7 | |a Great Britain |2 fast |1 https://id.oclc.org/worldcat/entity/E39PBJdmp7p3cx8hpmJ8HvmTpP | |
| 655 | 7 | |a Case studies |2 fast | |
| 758 | |i has work: |a Electronic complaints (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGq3MrfJmxJRyMDwFD9yMP |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Meinl, Marja E. |t Electronic Complaints : An Empirical Study on British English and German Complaints on eBay. |d Berlin : Frank & Timme, ©2014 |z 9783732900305 |
| 830 | 0 | |a Kulturen - Kommunikation - Kontakte ; |v Bd. 18. | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=1940071 |z Texto completo |
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