Conflict Management for Managers : Resolving Workplace, Client, and Policy Disputes.

Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first se...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Raines, Susan S.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chichester : Wiley, 2012.
Temas:
Conflict management.
Customer relations.
Interpersonal relations.
Personnel management.
Personnel Management
Gestion des conflits.
Personnel > Direction.
Conflict management
Customer relations
Interpersonal relations
Personnel management
Acceso en línea:Texto completo
Descripción
Sumario:Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external dis.
Descripción Física:1 online resource (498 pages)
ISBN:9781118418420
1118418425

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