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Your customers' perception of quality : what it means to your bottom line and how to control it /
Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of qualit...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Boca Raton, Fla. :
CRC Press,
©2011.
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| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
MARC
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| 100 | 1 | |a Kureemun, Baboo. | |
| 245 | 1 | 0 | |a Your customers' perception of quality : |b what it means to your bottom line and how to control it / |c Baboo Kureemun, Robert Fantina. |
| 260 | |a Boca Raton, Fla. : |b CRC Press, |c ©2011. | ||
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a text file |2 rdaft | ||
| 500 | |a Title from title screen. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a The neglected frontier of quality in today's qualitysphere -- Why customers' perception of quality is so important -- Demonstrating the return on investment in customer perception of quality -- Taking clinical actions that yield tangible results -- Garnering support and gaining endorsement -- A framework to derive the right investments -- Managing a journey of continuous improvement -- Metrics that prove the worth of the initiatives -- Delivering a capability to sustain customers' perception of quality function -- Common hurdles that plague customers' perception of quality initiatives. | |
| 520 | 3 | |a Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look at quality from an outside-in, truly customer-centric perspective, the authors pave a concrete connection between enhanced customer perception and increased profitability. | |
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Quality of products |x Public opinion. | |
| 650 | 0 | |a Consumers |x Attitudes. | |
| 650 | 6 | |a Qualité des produits |x Opinion publique. | |
| 650 | 6 | |a Consommateurs |x Attitudes. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Consumers |x Attitudes |2 fast | |
| 650 | 7 | |a Quality of products |x Public opinion |2 fast | |
| 700 | 1 | |a Fantina, Robert. |4 aut | |
| 758 | |i has work: |a Your customers' perception of quality (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGChGq9wcPd7MmKmwKDdDC |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Kureemun, Baboo. |t Your customers' perception of quality : what it means to your bottom line and how to control it. |d Boca Raton, Florida ; London, [England] ; New York : CRC Press, c2011 |h xxv, 199 pages |z 9781439845813 |w 2010036915 |
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