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Globalization, communication and the workplace : talking across the world /
The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interac...
| Clasificación: | Libro Electrónico |
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| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
London ; New York :
Continuum,
Ã2010.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside beingïncreasinglyöutsourced to non-English speaking destinations.¨The need for good English language communication skills is becomingëver moreäcute. This book looks closely at interactive c. |
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| Descripción Física: | 1 online resource (ix, 278 pages) : illustrations |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9781441105356 1441105352 9781474211864 1474211860 9781623567750 1283202433 9781283202435 9786613202437 6613202436 1441107673 9781441107671 1623567750 |