Globalization, communication and the workplace : talking across the world /

The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interac...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Forey, Gail, 1961-, Lockwood-Lee, Jane
Formato: Electrónico eBook
Idioma:Inglés
Publicado: London ; New York : Continuum, Ã2010.
Temas:
Interpersonal communication.
Intercultural communication.
Discourse analysis.
Communication in organizations.
Business communication > Data processing.
Information resources management > Data processing.
Globalization.
Communication interpersonnelle.
Communication dans les organisations.
Communication dans l'entreprise > Informatique.
Gestion de l'information > Informatique.
Mondialisation.
globalism.
BUSINESS & ECONOMICS > Negotiating.
FAMILY & RELATIONSHIPS > Interpersonal Relations.
Business communication > Data processing
Communication in organizations
Discourse analysis
Globalization
Information resources management > Data processing
Intercultural communication
Interpersonal communication
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