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Organizations and Unusual Routines : a Systems Analysis of Dysfunctional Feedback Processes.
Examines the way that people deal with dysfunctional feedback and unusual routines in organizational contexts.
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Leiden :
Cambridge University Press,
2010.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Half-title; Title; Copyright; Contents; Figures; Tables; Boxes; Preface; Acknowledgments; 1 Crazy systems, Kafka circuits, and unusual routines; 2 Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems; 3 Getting personal: unusual routines at the customer service interface; 4 A multi-theoretical foundation for understanding unusual routines; 5 A detailed case study of unusual routines; 6 Summary and discussion of the case study results; 7 Individual and organizational challenges to feedback.
- 8 A multi-level and cross-disciplinary summary of concepts related to unusual routines9 Recommendations for resolving and mitigating unusual routines and related phenomena; 10 Summary and a tentative integrated model of unusual routines; References; Index.