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Building the High-Trust Organization : Strategies for Supporting Five Key Dimensions of Trust.

Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Ope...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Shockley-Zalabak, Pamela S.
Otros Autores: Morreale, Sherwyn, Hackman, Michael
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken : John Wiley & Sons, 2010.
Colección:J-B international association of business communicators.
Temas:
Acceso en línea:Texto completo

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300 |a 1 online resource (275 pages) 
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505 0 |a Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust; Contents; Preface; Part One: INTRODUCING THE TRUST MODEL; Chapter 1: ORGANIZATIONAL TRUST; Chapter 2: THE ORGANIZATIONAL TRUST MODEL; Part Two: UNDERSTANDING THE FIVE DIMENSIONS OF TRUST; Chapter 3: TRUST AND ORGANIZATIONAL COMPETENCY; Chapter 4: TRUST AND OPENNESS AND HONESTY; Chapter 5: TRUST AND CONCERN FOR STAKEHOLDERS; Chapter 6: TRUST AND ORGANIZATIONAL RELIABILITY; Chapter 7: TRUST AND ORGANIZATIONAL IDENTIFICATION; Part Three: CREATING TRUST IN YOUR ORGANIZATION. 
505 8 |a Chapter 8: FACING THE CHALLENGESChapter 9: BUILDING TRUST; Endnotes; Acknowledgements; About the Authors; Index. 
520 |a Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews repres. 
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650 0 |a Organizational behavior. 
650 0 |a Trust. 
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650 0 |a Organizational effectiveness. 
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650 6 |a Confiance. 
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650 6 |a Efficacité organisationnelle. 
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650 7 |a Organizational effectiveness  |2 fast 
650 7 |a Trust  |2 fast 
700 1 |a Morreale, Sherwyn. 
700 1 |a Hackman, Michael. 
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