Building the High-Trust Organization : Strategies for Supporting Five Key Dimensions of Trust.

Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Ope...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Shockley-Zalabak, Pamela S.
Otros Autores: Morreale, Sherwyn, Hackman, Michael
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken : John Wiley & Sons, 2010.
Colección:J-B international association of business communicators.
Temas:
Organizational behavior.
Trust.
Corporate culture > Moral and ethical aspects.
Organizational effectiveness.
Comportement organisationnel.
Confiance.
Culture organisationnelle > Aspect moral.
Efficacité organisationnelle.
Corporate culture > Moral and ethical aspects
Organizational behavior
Organizational effectiveness
Trust
Acceso en línea:Texto completo
Descripción
Sumario:Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews repres.
Descripción Física:1 online resource (275 pages)
ISBN:9780470583296
0470583290
1282547992
9781282547995

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