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Emotional Satisfaction of Customer Contacts.
Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amsterdam :
Amsterdam University Press,
2007.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000Mu 4500 | ||
|---|---|---|---|
| 001 | EBOOKCENTRAL_ocn476251430 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
| 007 | cr mn|---||||| | ||
| 008 | 091207s2007 ne o 000 0 eng d | ||
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| 020 | |a 9789048504732 |q (electronic bk.) | ||
| 020 | |a 9048504732 |q (electronic bk.) | ||
| 029 | 1 | |a AU@ |b 000048782582 | |
| 029 | 1 | |a DEBBG |b BV044133582 | |
| 029 | 1 | |a DEBSZ |b 396239730 | |
| 035 | |a (OCoLC)476251430 | ||
| 050 | 4 | |a HF5415.335 | |
| 082 | 0 | 4 | |a 658.812 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Gngr, Hseyin. | |
| 245 | 1 | 0 | |a Emotional Satisfaction of Customer Contacts. |
| 260 | |a Amsterdam : |b Amsterdam University Press, |c 2007. | ||
| 300 | |a 1 online resource (191 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 520 | |a Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Call centers. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 6 | |a Centres d'appels (Affaires) | |
| 650 | 7 | |a Call centers |2 fast | |
| 650 | 7 | |a Customer relations |2 fast | |
| 776 | 1 | |z 9789056294663 | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=420066 |z Texto completo |
| 938 | |a EBL - Ebook Library |b EBLB |n EBL420066 | ||
| 994 | |a 92 |b IZTAP | ||