Emotional Satisfaction of Customer Contacts.

Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Gngr, Hseyin
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Amsterdam : Amsterdam University Press, 2007.
Temas:
Call centers.
Customer relations.
Centres d'appels (Affaires)
Call centers
Customer relations
Acceso en línea:Texto completo
Descripción
Sumario:Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular.
Descripción Física:1 online resource (191 pages)
ISBN:9789048504732
9048504732

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