Secret Service : Hidden Systems That Deliver Unforgettable Customer Service.

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What's the big secret to giving great customer service?

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: DiJulius, John R., 1964-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : AMACOM, 2002.
Temas:
Customer services.
Consumer satisfaction.
Customer loyalty.
Consumer Behavior
Service à la clientèle.
Consommateurs > Satisfaction.
Consommateurs > Fidélité.
Consumer satisfaction
Customer loyalty
Customer services
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Preliminaries; Contents; Foreword; Preface: Impossible Dream versus Reality; Acknowledgments; 1 Secret Service Systems; 2 Secret Service at Work; 3 Your Front Line Is Your Bottom Line; 4 What Are We Really Selling? Making It an Experience; 5 Drilling for Oil in Your Own Backyard; 6 Creating Passionate Team Members; 7 An Opportunity to Be a Hero:; 8 Enhancing the Quality of Lives Around Us: Giving Back; 9 E-nough: Getting Back to Face-to-Face Relationships; Index.

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