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Secret Service : Hidden Systems That Deliver Unforgettable Customer Service.
What's the big secret to giving great customer service?
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM,
2002.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000Mi 4500 | ||
|---|---|---|---|
| 001 | EBOOKCENTRAL_ocn437158260 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
| 007 | cr mn|---||||| | ||
| 008 | 090817s2002 nyu o 000 0 eng d | ||
| 040 | |a MERUC |b eng |e pn |c MERUC |d EBLCP |d OCLCQ |d ZCU |d MERUC |d S8J |d OCLCO |d OCLCF |d OCLCQ |d ICG |d OCLCQ |d DKC |d OCLCO |d UMR |d AU@ |d OCLCQ |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 019 | |a 475962769 | ||
| 020 | |a 9780814426975 |q (electronic bk.) | ||
| 020 | |a 0814426972 |q (electronic bk.) | ||
| 029 | 1 | |a DEBBG |b BV044082130 | |
| 035 | |a (OCoLC)437158260 |z (OCoLC)475962769 | ||
| 050 | 4 | |a HF5415.5 .D558 2003eb | |
| 082 | 0 | 4 | |a 658.812 |
| 049 | |a UAMI | ||
| 100 | 1 | |a DiJulius, John R., |d 1964- |1 https://id.oclc.org/worldcat/entity/E39PBJmXP47JYMkwXPKFWdyfMP | |
| 245 | 1 | 0 | |a Secret Service : |b Hidden Systems That Deliver Unforgettable Customer Service. |
| 260 | |a New York : |b AMACOM, |c 2002. | ||
| 300 | |a 1 online resource (192 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 505 | 0 | |a Preliminaries; Contents; Foreword; Preface: Impossible Dream versus Reality; Acknowledgments; 1 Secret Service Systems; 2 Secret Service at Work; 3 Your Front Line Is Your Bottom Line; 4 What Are We Really Selling? Making It an Experience; 5 Drilling for Oil in Your Own Backyard; 6 Creating Passionate Team Members; 7 An Opportunity to Be a Hero:; 8 Enhancing the Quality of Lives Around Us: Giving Back; 9 E-nough: Getting Back to Face-to-Face Relationships; Index. | |
| 520 | |a What's the big secret to giving great customer service? | ||
| 588 | 0 | |a Print version record. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Customer loyalty. | |
| 650 | 2 | |a Consumer Behavior | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 6 | |a Consommateurs |x Satisfaction. | |
| 650 | 6 | |a Consommateurs |x Fidélité. | |
| 650 | 7 | |a Consumer satisfaction |2 fast | |
| 650 | 7 | |a Customer loyalty |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 758 | |i has work: |a Secret service (Text) |1 https://id.oclc.org/worldcat/entity/E39PCH63tMTJqJ4HwqjyfkdCwC |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 1 | |z 9780814471715 | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=243077 |z Texto completo |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL243077 | ||
| 994 | |a 92 |b IZTAP | ||