Performance measurement and management systems : public and private sectors /

The papers presented in this e-book represent a cross-section of the best papers from the 2006 EUROMA and the 2006 EURAM Conferences tracks in performance measurement and management. There are an interesting and unconventional mix of papers on the service measurement and management; we have studies...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Martinez, Veronica, Radnor, Z. J. (Zoe J.)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [Bradford, England] : Emerald, [2007]
Colección:International journal of productivity and performance management ; vol. 56, no. 5/6.
Temas:
Organizational effectiveness > Measurement.
Performance > Measurement.
Efficacité organisationnelle > Mesure.
BUSINESS & ECONOMICS > Workplace Culture.
BUSINESS & ECONOMICS > Corporate Governance.
BUSINESS & ECONOMICS > Leadership.
BUSINESS & ECONOMICS > Organizational Development.
Organizational effectiveness > Measurement
Performance > Measurement
Acceso en línea:Texto completo
Descripción
Sumario:The papers presented in this e-book represent a cross-section of the best papers from the 2006 EUROMA and the 2006 EURAM Conferences tracks in performance measurement and management. There are an interesting and unconventional mix of papers on the service measurement and management; we have studies from the banking, medical and hotels sectors, and others studies reporting findings from the perspectives of sales, services and customers satisfaction.
Notas:Title from PDF caption (viewed November 27, 2007).
Descripción Física:1 online resource
Bibliografía:Includes bibliographical references.
ISBN:9781846635090
1846635098
ISSN:1741-0401 ;

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