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TQM and HRM : the human side to quality.
When Total Quality Management (TQM) first broke onto the management scene, it was hailed as a revolutionary idea that would speed up production, increase efficiency, and generally bring success to any organization that pledged allegiance to it. TQM was supposed to bring quality to the whole organiza...
| Clasificación: | Libro Electrónico |
|---|---|
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford, England :
Emerald Group Pub.,
©2002.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover ; Introduction ; Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave; Leadership and HR focus in TQM research in Australia: an assessment and agenda; People and quality: the case of Delta Hotels; Strategic HRM and business performance in the Hilton Group; The human side of introducing total quality management: Two case studies from Australia; Towards a TQM-driven HR performance evaluation: an empirical study.