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TQM and HRM : the human side to quality.

When Total Quality Management (TQM) first broke onto the management scene, it was hailed as a revolutionary idea that would speed up production, increase efficiency, and generally bring success to any organization that pledged allegiance to it. TQM was supposed to bring quality to the whole organiza...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bradford, England : Emerald Group Pub., ©2002.
Temas:
Acceso en línea:Texto completo

MARC

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505 0 |a Cover ; Introduction ; Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave; Leadership and HR focus in TQM research in Australia: an assessment and agenda; People and quality: the case of Delta Hotels; Strategic HRM and business performance in the Hilton Group; The human side of introducing total quality management: Two case studies from Australia; Towards a TQM-driven HR performance evaluation: an empirical study. 
520 |a When Total Quality Management (TQM) first broke onto the management scene, it was hailed as a revolutionary idea that would speed up production, increase efficiency, and generally bring success to any organization that pledged allegiance to it. TQM was supposed to bring quality to the whole organization, changing cultures and breaking down departmental barriers. And for some organizations, this did indeed turn out be the case. TQM was introduced, adopted and sustained to create tangible business results. However, for many more this concept simply failed to deliver. Why? Because in their haste. 
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650 0 |a Personnel management. 
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650 2 |a Personnel Management 
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650 6 |a Personnel  |x Direction. 
650 7 |a Personnel management  |2 fast 
650 7 |a Total quality management  |2 fast 
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