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TQM and HRM : the human side to quality.
When Total Quality Management (TQM) first broke onto the management scene, it was hailed as a revolutionary idea that would speed up production, increase efficiency, and generally bring success to any organization that pledged allegiance to it. TQM was supposed to bring quality to the whole organiza...
| Clasificación: | Libro Electrónico |
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| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford, England :
Emerald Group Pub.,
©2002.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | When Total Quality Management (TQM) first broke onto the management scene, it was hailed as a revolutionary idea that would speed up production, increase efficiency, and generally bring success to any organization that pledged allegiance to it. TQM was supposed to bring quality to the whole organization, changing cultures and breaking down departmental barriers. And for some organizations, this did indeed turn out be the case. TQM was introduced, adopted and sustained to create tangible business results. However, for many more this concept simply failed to deliver. Why? Because in their haste. |
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| Descripción Física: | 1 online resource (78 pages) |
| ISBN: | 9781846633034 1846633036 |