Cargando…
QUIS 9 symposium : service excellence in management /
This e-book includes selected best papers presented at QUIS 9 (Quality in Services) held at Karlstad university, Sweden in June (15-18) 2004. The symposium was co-hosted by the Center for Service Leadership at Arizona State University, USA, The Warwick Business School at University of Warwick, UK an...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford, England :
Emerald Group Pub.,
©2005.
|
| Colección: | Managing service quality ;
v. 15, no. 2. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000Ma 4500 | ||
|---|---|---|---|
| 001 | EBOOKCENTRAL_ocn133167861 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 000815s2005 enk o 000 0 eng d | ||
| 040 | |a COCUF |b eng |e pn |c COCUF |d OCLCQ |d YDXCP |d IDEBK |d E7B |d OCLCQ |d MERUC |d HVC |d OCLCO |d OCLCQ |d OCLCF |d OCLCQ |d OCLCO |d OCLCQ |d DEBSZ |d OCLCO |d EBLCP |d OCLCQ |d OCLCO |d AZK |d LOA |d COCUF |d CNNOR |d CCO |d MOR |d PIFBR |d ZCU |d OCLCQ |d U3W |d STF |d BRL |d WRM |d OCLCQ |d NRAMU |d ICG |d MOQ |d VT2 |d OCLCQ |d AU@ |d WYU |d G3B |d TKN |d DKC |d OCLCQ |d HS0 |d OCLCQ |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 019 | |a 191038891 |a 646735515 |a 961583501 |a 962645679 |a 1037467979 |a 1058789970 |a 1066652043 | ||
| 020 | |a 1845441044 | ||
| 020 | |a 9781845441043 | ||
| 020 | |a 1845442660 | ||
| 020 | |a 9781845442668 | ||
| 024 | 3 | |a 9781845442668 | |
| 029 | 1 | |a AU@ |b 000050980868 | |
| 029 | 1 | |a AU@ |b 000053026580 | |
| 029 | 1 | |a AU@ |b 000066752054 | |
| 029 | 1 | |a DEBBG |b BV044080930 | |
| 029 | 1 | |a DEBSZ |b 43029428X | |
| 035 | |a (OCoLC)133167861 |z (OCoLC)191038891 |z (OCoLC)646735515 |z (OCoLC)961583501 |z (OCoLC)962645679 |z (OCoLC)1037467979 |z (OCoLC)1058789970 |z (OCoLC)1066652043 | ||
| 037 | |b 01326671 | ||
| 050 | 4 | |a HF5415.5 |b .Q857 2005eb | |
| 049 | |a UAMI | ||
| 245 | 0 | 0 | |a QUIS 9 symposium : |b service excellence in management / |c guest editors, Professor Anders Gustafsson and Professor Bo Evardsson. |
| 260 | |a Bradford, England : |b Emerald Group Pub., |c ©2005. | ||
| 300 | |a 1 online resource (91 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a data file | ||
| 490 | 1 | |a Managing service quality an international journal ; |v v. 15, no. 2 | |
| 588 | 0 | |a Print version record. | |
| 520 | |a This e-book includes selected best papers presented at QUIS 9 (Quality in Services) held at Karlstad university, Sweden in June (15-18) 2004. The symposium was co-hosted by the Center for Service Leadership at Arizona State University, USA, The Warwick Business School at University of Warwick, UK and the Service Research Center at Karlstad University, Sweden. | ||
| 505 | 0 | |a EDITORIAL ADVISORY BOARD; Guest editorial; Service quality: beyond cognitive assessment; Service quality as an important dimension of brand equity in Swiss services industries; A manufacturer becoming service provider -- challenges and a paradox; Fading customer relationships in professional services; Does customer satisfaction lead to profitability?; E-services and offline fulfilment: how e-loyalty is created; The importance of attitude and appearance in the service encounter in retail and hospitality; Book review | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Service industries. | |
| 650 | 6 | |a Service à la clientèle |x Gestion. | |
| 650 | 6 | |a Services (Industrie) | |
| 650 | 7 | |a Customer services |x Management |2 fast | |
| 650 | 7 | |a Service industries |2 fast | |
| 700 | 1 | |a Evardsson, Bo. | |
| 700 | 1 | |a Gustafsson, Anders, |d 1964- |1 https://id.oclc.org/worldcat/entity/E39PCjBVQVMfVKhhrbJvKhV3Hy | |
| 758 | |i has work: |a QUIS 9 Symposium Service Excellence in Management (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFCCf46jJw86fWYpktW8fm |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 830 | 0 | |a Managing service quality ; |v v. 15, no. 2. | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=233865 |z Texto completo |
| 938 | |a EBL - Ebook Library |b EBLB |n EBL233865 | ||
| 938 | |a ebrary |b EBRY |n ebr10085640 | ||
| 938 | |a YBP Library Services |b YANK |n 2631462 | ||
| 994 | |a 92 |b IZTAP | ||