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QUIS 9 symposium : service excellence in management /

This e-book includes selected best papers presented at QUIS 9 (Quality in Services) held at Karlstad university, Sweden in June (15-18) 2004. The symposium was co-hosted by the Center for Service Leadership at Arizona State University, USA, The Warwick Business School at University of Warwick, UK an...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Evardsson, Bo, Gustafsson, Anders, 1964-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bradford, England : Emerald Group Pub., ©2005.
Colección:Managing service quality ; v. 15, no. 2.
Temas:
Acceso en línea:Texto completo