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Call center benchmarking : deciding if good is good enough /
Annotation Executives are beginning to recognize the potential of the call center as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. Return on investments made in customer accessibility is seldom l...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
West Lafayette, Ind. :
Ichor Business Books/Purdue University Press,
©2000.
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| Colección: | Customer access management.
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| Temas: | |
| Acceso en línea: | Texto completo |