Phone Clones : Authenticity Work in the Transnational Service Economy /

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Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Mirchandani, Kiran (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ithaca, NY : Cornell University Press, [2012]
Temas:
Call center agents > India > Social conditions.
Customer services > Social aspects > India.
Identity (Psychology) > India.
Intercultural communication > India.
International business enterprises > Social aspects > India.
Service industries workers > India > Social conditions.
Labor History.
Social Work.
Sociology & Social Science.
SOCIAL SCIENCE / Sociology / General.
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