Self-Service in the Internet Age Expectations and Experiences /

The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor Corporativo: SpringerLink (Online service)
Otros Autores: Oliver, David (Editor ), Romm Livermore, Celia (Editor ), Sudweeks, Fay (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: London : Springer London : Imprint: Springer, 2009.
Edición:1st ed. 2009.
Colección:Computer Supported Cooperative Work
Temas:
Application software.
Computers and civilization.
Computer and Information Systems Applications.
Computers and Society.
Acceso en línea:Texto Completo
Tabla de Contenidos:
  • Social Networking and eDating: Charting the Boundaries of an Emerging Self-Service Arena
  • The Role and Implications of the Internet in Healthcare Delivery
  • Self-Service and E-Education: The Relationship to Self-Directed Learningself-directed learning
  • Stakeholder Expectations of Service Quality in a University Web Portal
  • Cybermediation in the Tourism and Travel Industries
  • Tricks and Clicks: How Low-Cost Carriers Ply Their Trade Through Self-Service Websites
  • Experiences of Users from Online Grocery Stores
  • The Virtual Shopping Aisle: More or Less Work?
  • The Customer Rules and Other e-ShoppingE-shopping Myths
  • Internet Banking: An Interaction Building Channel for Bank-Customer Relationships
  • Sense or Sensibility?: How Commitment Mediates the Role of Self-Service Technology on Loyalty
  • Web-Based Self-Service Systems for Managed IT Support: Service Provider Perspectives of Stakeholder-Based Issues
  • An Explanatory Model of Self-Service on the Internet.

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