Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) /

The service economy is now the largest portion of the industrialized world's economic activity. This development has dramatically raised the importance of maximizing productivity excellence in service organizations. The need for productivity excellence has led service organization managers to u...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Sherman, H. David (Autor), Zhu, Joe (Autor)
Autor Corporativo: SpringerLink (Online service)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, NY : Springer US : Imprint: Springer, 2006.
Edición:1st ed. 2006.
Temas:
Operations research.
Management.
Econometrics.
Industrial Management.
Industrial engineering.
Production engineering.
Business.
Management science.
Operations Research and Decision Theory.
Industrial and Production Engineering.
Business and Management.
Acceso en línea:Texto Completo
Tabla de Contenidos:
  • Management of Service Organization Productivity
  • Data Envelopment Analysis Explained
  • DEA Concepts for Managers
  • Solving DEA Using DEAFrontier Software
  • DEA Model - Extensions
  • Managing Bank Productivity
  • Quality-Adjusted DEA (Q-DEA)
  • Applying DEA to Health Care Organizations
  • Government Productivity Management
  • Multidimensional Quality-of-Life Measure
  • Hedge Fund Performance Evaluation.

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