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Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) /

The service economy is now the largest portion of the industrialized world's economic activity. This development has dramatically raised the importance of maximizing productivity excellence in service organizations. The need for productivity excellence has led service organization managers to u...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Sherman, H. David (Autor), Zhu, Joe (Autor)
Autor Corporativo: SpringerLink (Online service)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, NY : Springer US : Imprint: Springer, 2006.
Edición:1st ed. 2006.
Temas:
Acceso en línea:Texto Completo