Contemporary approaches studying customer experience in tourism research /

"Contemporary Approaches Studying Customer Experience in Tourism Research develops approaches and related methods to understand, analyze, and evaluate the tourist consumption experience under its different forms and stages (before, during and after the experience), offering a broader view by in...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Jaziri, Dhouha (Editor ), Rather, Raouf Ahmad (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bingley, UK : Emerald Publishing, 2022.
Temas:
Tourism > Research > Methodology.
Tourists > Attitudes > Evaluation.
Tourism industry.
Business & Economics > Industries > Hospitality, Travel & Tourism.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover
  • Contemporary Approaches Studying Customer Experience in Tourism Research
  • Editorial Review Board
  • Contemporary Approaches Studying Customer Experience in Tourism Research
  • Copyright
  • Dedication
  • Table of Contents
  • List of Abbreviations
  • About the Editors
  • About the Contributors
  • Preface
  • Acknowledgments
  • I
  • Theoretical Foundations
  • 1. Readdressing the Consumption Experience, Customer Experience, and Consumer Value: A Happy Marriage Blessed by Introspect ...
  • Abstract
  • Introduction
  • Literature Review
  • The Roots of Consumption Experience
  • Revisiting the Concept of Experience
  • Consumption Experience Perspectives
  • Customer Experience
  • Customer Experience and Tourism Field
  • From Customer to Consumer Value: Conceptualization and Approaches
  • Discussion on Customer Experience and Consumer Value: A Happy Marriage in Conceptualization and Methodology
  • Consumer Value as a Framework Analysis to Customer Experience
  • The Consumption Experience and Consumer Value in Tourism Research
  • Methodological Discussion
  • The Customer's Introspection and Narration Relevance in Studying CX and CV
  • Conclusion
  • Glossary
  • References
  • 2. Customer Experience in Tourism and Hospitality: What Do We Know and What Should We Know? Insights From a Bibliometric An ...
  • Abstract
  • Introduction
  • Existing Reviews and Conceptualizations
  • Method
  • Results
  • Articles and Citation Trends
  • Top Contributing Journals and Studies
  • Co-occurrence by All Keywords
  • Bibliographic Coupling
  • Cluster 1: Customer Experience in the Physical Environment
  • Cluster 2: Technology-Oriented Customer Experience
  • Cluster 3: Customer Experience as Driver of Well-Being
  • Cluster 4: Emotional Value in the Consumption Experience
  • Cluster 5: Behavioral Intentions-Oriented Customer Experience
  • Cluster 6: Total Customer Experience
  • Future Research Questions
  • Discussion
  • Theoretical Contributions
  • Practical and Social Implications
  • Conclusion
  • Glossary
  • References
  • II
  • Methodological Development
  • From Interpretive, Integrative, to Organizational Approaches Studying CX
  • 3. Calling on Autohermeneutic Phenomenology to Delve Into the Deeper Levels of Experience
  • Abstract
  • Introduction
  • Approach
  • Theoretical Underpinnings
  • Setting the Stage
  • Hermeneutic Phenomenology
  • Putting the "I" in the Equation
  • Framework Development
  • Guidelines for Capturing the Experience Extremities
  • Center the Self as Subject and Object of Observation
  • Value the Ordinary
  • Embrace Eclectic Techniques
  • Move Along the Hermeneutic Circle
  • Safeguard Depth of the Think Piece
  • A Guiding Framework for Autohermeneutic Phenomenological Studies
  • Conclusion
  • Glossary
  • References
  • 4. A Netnographic Approach on Cyber-Customer Experience in Online Visitor Attractions
  • Abstract
  • Introduction
  • Literature Review
  • The Emergence of Netnography
  • Netnography Guidelines

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