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Contemporary approaches studying customer experience in tourism research /
"Contemporary Approaches Studying Customer Experience in Tourism Research develops approaches and related methods to understand, analyze, and evaluate the tourist consumption experience under its different forms and stages (before, during and after the experience), offering a broader view by in...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bingley, UK :
Emerald Publishing,
2022.
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | on1338835519 | ||
| 003 | OCoLC | ||
| 005 | 20231005004200.0 | ||
| 006 | m o d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 220806s2022 enk o 000 0 eng d | ||
| 040 | |a EBLCP |b eng |e rda |e pn |c EBLCP |d N$T |d YDX |d OCLCQ |d SFB |d UKAHL |d OCLCQ | ||
| 020 | |a 9781801176347 |q (electronic book) | ||
| 020 | |a 1801176345 |q (electronic book) | ||
| 020 | |z 9781801176330 | ||
| 035 | |a (OCoLC)1338835519 | ||
| 050 | 4 | |a HF5415.332.T68 |b C66 2022 | |
| 080 | |a 338.48 | ||
| 082 | 0 | 4 | |a 338.4791072 |2 23 |
| 049 | |a UAMI | ||
| 245 | 0 | 0 | |a Contemporary approaches studying customer experience in tourism research / |c edited by Dhouha Jaziri, Raouf Ahmad Rather. |
| 264 | 1 | |a Bingley, UK : |b Emerald Publishing, |c 2022. | |
| 300 | |a 1 online resource (329 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 520 | |a "Contemporary Approaches Studying Customer Experience in Tourism Research develops approaches and related methods to understand, analyze, and evaluate the tourist consumption experience under its different forms and stages (before, during and after the experience), offering a broader view by integrating the tourist/customer experience in its development while also considering the role of tourism stakeholders. Embracing the extremities of Customer Experience (CX) and studying its multiple sides through innovative methodological and conceptual frameworks, the volume also provides an in-depth literature review of CX and discusses vital related concepts as the case of consumer value. Contemporary Approaches Studying Customer Experience in Tourism Research also explores the adoption and the implementation of approaches to managing and marketing customer experiences across varied tourism contexts, with an emphasis on revisited interpretive, behavioral, and organizational approaches, highlighting the power of combining qualitative techniques to draw the complexity of the consumption experience. Also laid out are new analytical frameworks related to studying memorable tourist experiences in both digital and offline tourism journeys have attributed a broader consideration of the consumption experience in tourism research."-- |c Provided by publisher | ||
| 505 | 0 | |a Cover -- Contemporary Approaches Studying Customer Experience in Tourism Research -- Editorial Review Board -- Contemporary Approaches Studying Customer Experience in Tourism Research -- Copyright -- Dedication -- Table of Contents -- List of Abbreviations -- About the Editors -- About the Contributors -- Preface -- Acknowledgments -- I -- Theoretical Foundations -- 1. Readdressing the Consumption Experience, Customer Experience, and Consumer Value: A Happy Marriage Blessed by Introspect ... -- Abstract -- Introduction -- Literature Review -- The Roots of Consumption Experience | |
| 505 | 8 | |a Revisiting the Concept of Experience -- Consumption Experience Perspectives -- Customer Experience -- Customer Experience and Tourism Field -- From Customer to Consumer Value: Conceptualization and Approaches -- Discussion on Customer Experience and Consumer Value: A Happy Marriage in Conceptualization and Methodology -- Consumer Value as a Framework Analysis to Customer Experience -- The Consumption Experience and Consumer Value in Tourism Research -- Methodological Discussion -- The Customer's Introspection and Narration Relevance in Studying CX and CV -- Conclusion -- Glossary -- References | |
| 505 | 8 | |a 2. Customer Experience in Tourism and Hospitality: What Do We Know and What Should We Know? Insights From a Bibliometric An ... -- Abstract -- Introduction -- Existing Reviews and Conceptualizations -- Method -- Results -- Articles and Citation Trends -- Top Contributing Journals and Studies -- Co-occurrence by All Keywords -- Bibliographic Coupling -- Cluster 1: Customer Experience in the Physical Environment -- Cluster 2: Technology-Oriented Customer Experience -- Cluster 3: Customer Experience as Driver of Well-Being -- Cluster 4: Emotional Value in the Consumption Experience | |
| 505 | 8 | |a Cluster 5: Behavioral Intentions-Oriented Customer Experience -- Cluster 6: Total Customer Experience -- Future Research Questions -- Discussion -- Theoretical Contributions -- Practical and Social Implications -- Conclusion -- Glossary -- References -- II -- Methodological Development -- From Interpretive, Integrative, to Organizational Approaches Studying CX -- 3. Calling on Autohermeneutic Phenomenology to Delve Into the Deeper Levels of Experience -- Abstract -- Introduction -- Approach -- Theoretical Underpinnings -- Setting the Stage -- Hermeneutic Phenomenology | |
| 505 | 8 | |a Putting the "I" in the Equation -- Framework Development -- Guidelines for Capturing the Experience Extremities -- Center the Self as Subject and Object of Observation -- Value the Ordinary -- Embrace Eclectic Techniques -- Move Along the Hermeneutic Circle -- Safeguard Depth of the Think Piece -- A Guiding Framework for Autohermeneutic Phenomenological Studies -- Conclusion -- Glossary -- References -- 4. A Netnographic Approach on Cyber-Customer Experience in Online Visitor Attractions -- Abstract -- Introduction -- Literature Review -- The Emergence of Netnography -- Netnography Guidelines | |
| 500 | |a Cyber-Customer Experience and User-Generated Content Through Netnography | ||
| 590 | |a Emerald Insight |b Emerald All Book Titles | ||
| 650 | 0 | |a Tourism |x Research |x Methodology. | |
| 650 | 0 | |a Tourists |x Attitudes |x Evaluation. | |
| 650 | 7 | |a Tourism industry. |2 bicssc | |
| 650 | 7 | |a Business & Economics |x Industries |x Hospitality, Travel & Tourism. |2 bisacsh | |
| 700 | 1 | |a Jaziri, Dhouha, |e editor. | |
| 700 | 1 | |a Rather, Raouf Ahmad, |e editor. | |
| 776 | 0 | 8 | |i Print version: |t Contemporary approaches studying customer experience in tourism research. |d United Kingdom : Emerald Publishing, 2022 |z 9781801176330 |w (OCoLC)1334138307 |
| 856 | 4 | 0 | |u https://emerald.uam.elogim.com/insight/publication/doi/10.1108/9781801176323 |z Texto completo |
| 938 | |a Askews and Holts Library Services |b ASKH |n AH39725498 | ||
| 938 | |a YBP Library Services |b YANK |n 18070628 | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL7054754 | ||
| 938 | |a EBSCOhost |b EBSC |n 3176503 | ||
| 994 | |a 92 |b IZTAP | ||