Operations management in the hospitality industry /

From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory textbook provides students with fundamental techniques and tools to analyse and improve operational capabilities of any ho...

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Bibliographic Details
Call Number:Libro Electrónico
Other Authors: Szende, Peter (Editor), Dalton, Alec N. (Editor), Yoo, Michelle (Editor)
Format: Electronic eBook
Language:Inglés
Published: Bingley, U.K. : Emerald Publishing Limited, 2021.
Edition:First edition.
Subjects:
Hospitality industry > Management.
Accueil (Tourisme) > Gestion.
Hospitality industry > Management
Online Access:Texto completo
Table of Contents:
  • Understanding Service Operations Strategy / Alec N. Dalton and Michelle (Myongjee) Yoo
  • Designing Service Experiences / Peter Szende and Alec N. Dalton
  • Designing Service Environments / Vanja Bogicevic and Hyeyoon Choi
  • Forecasting Demand / Michelle (Myongjee) Yoo and Sybil Yang
  • Inventory Control / Miguel Bendrao Baltazar and Yuan Li
  • Managing Supply Chains /John Bancroft and Di Li
  • Organizing Staff / Suzanne Markham Bagnera and Peter Szende
  • Managing Capacity and Waits / Alec N. Dalton and Andrew M. Daw
  • Measuring Quality / Michelle (Myongjee) Yoo and Alec N. Dalton
  • Improving Effectiveness and Efficiency / Susan L. Hyde and Paul J. Bagdan

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