Customer development of effective performance indicators in local and state level public administration /

This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually us...

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Détails bibliographiques
Cote:Libro Electrónico
Auteurs principaux: Schulz, Rebekah (Auteur), Sense, Andrew (Auteur), Pepper, Matthew (Auteur)
Format: Électronique eBook
Langue:Inglés
Publié: [Bingley, United Kingdom] : Emerald Publishing Limited, 2021.
Sujets:
Public administration > Evaluation.
Total quality management.
Organizational effectiveness.
Total Quality Management
Administration publique (Science) > Évaluation.
Qualité totale.
Efficacité organisationnelle.
Public administration.
Business & Economics, Customer Relations.
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