Customer development of effective performance indicators in local and state level public administration /

This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually us...

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Bibliographic Details
Call Number:Libro Electrónico
Main Authors: Schulz, Rebekah (Author), Sense, Andrew (Author), Pepper, Matthew (Author)
Format: Electronic eBook
Language:Inglés
Published: [Bingley, United Kingdom] : Emerald Publishing Limited, 2021.
Subjects:
Public administration > Evaluation.
Total quality management.
Organizational effectiveness.
Total Quality Management
Administration publique (Science) > Évaluation.
Qualité totale.
Efficacité organisationnelle.
Public administration.
Business & Economics, Customer Relations.
Online Access:Texto completo
Description
Summary:This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually useful.
Physical Description:1 online resource (xviii, 126 pages)
ISBN:1839821507
9781839821486
1839821485
9781839821509

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