Cita APA (7a ed.)

Dew, R., & Allen, C. (2018). Customer experience innovation: How to get a lasting market edge (First edition.). Emerald Publishing Limited.

Cita Chicago Style (17a ed.)

Dew, Robert, y Cyrus Allen. Customer Experience Innovation: How to Get a Lasting Market Edge. First edition. Bingley, UK: Emerald Publishing Limited, 2018.

Cita MLA (8a ed.)

Dew, Robert, y Cyrus Allen. Customer Experience Innovation: How to Get a Lasting Market Edge. First edition. Emerald Publishing Limited, 2018.