Understanding reference transactions : transforming an art into a science /

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Saxton, Matthew L. (Matthew Locke), 1969-
Other Authors: Richardson, John V., 1949-
Format: Electronic eBook
Language:Inglés
Published: San Diego, Calif. : Academic Press, ©2002.
Series:Library and information science (New York, N.Y.)
Subjects:
Reference services (Libraries)
Interviewing.
Information services.
Public libraries > Reference services.
Readers' advisory services.
Interviews.
Library Services
Information Services
Interviews as Topic
Bibliothèques publiques > Services de référence.
Bibliothèques > Services de référence.
Entretiens.
Services d'information.
information services.
documentation centers.
Library & information sciences.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Gestion d'entreprises.
Inlichtingenwerk (dienstverlening)
Bibliotheekgebruik.
Bibliotheken.
Reference.
Modellen (vorm)
Online Access:Texto completo
Table of Contents:
  • The multilevel nature of reference service / John V. Richardson
  • Systems analysis of the reference process / John V. Richardson
  • Defining and modeling reference service / John V. Richardson
  • Evaluating and measuring reference service / John V. Richardson
  • Multilevel modeling and reference service evaluation / John V. Richardson
  • Data analysis and findings / John V. Richardson
  • Conclusions and implications / John V. Richardson.

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