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Understanding reference transactions : transforming an art into a science /
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
San Diego, Calif. :
Academic Press,
©2002.
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| Colección: | Library and information science (New York, N.Y.)
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Saxton, Matthew L. |q (Matthew Locke), |d 1969- | |
| 245 | 1 | 0 | |a Understanding reference transactions : |b transforming an art into a science / |c Matthew L. Saxton, John V. Richardson, Jr. |
| 260 | |a San Diego, Calif. : |b Academic Press, |c ©2002. | ||
| 300 | |a 1 online resource (xviii, 208 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a data file | ||
| 490 | 1 | |a Library and information science | |
| 504 | |a Includes bibliographical references (pages 191-194) and index. | ||
| 505 | 0 | |a The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson. | |
| 520 | |a The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies. | ||
| 588 | 0 | |a Print version record. | |
| 546 | |a English. | ||
| 590 | |a Emerald Insight |b Emerald All Book Titles | ||
| 650 | 0 | |a Reference services (Libraries) | |
| 650 | 0 | |a Interviewing. | |
| 650 | 0 | |a Information services. | |
| 650 | 0 | |a Public libraries |x Reference services. | |
| 650 | 0 | |a Readers' advisory services. | |
| 650 | 0 | |a Interviews. | |
| 650 | 2 | |a Library Services | |
| 650 | 2 | |a Information Services | |
| 650 | 2 | |a Interviews as Topic | |
| 650 | 6 | |a Bibliothèques publiques |x Services de référence. | |
| 650 | 6 | |a Bibliothèques |x Services de référence. | |
| 650 | 6 | |a Entretiens. | |
| 650 | 6 | |a Services d'information. | |
| 650 | 7 | |a information services. |2 aat | |
| 650 | 7 | |a documentation centers. |2 aat | |
| 650 | 7 | |a Library & information sciences. |2 bicssc | |
| 650 | 7 | |a LANGUAGE ARTS & DISCIPLINES |x Library & Information Science |x General. |2 bisacsh | |
| 650 | 7 | |a Gestion d'entreprises. |2 eclas | |
| 650 | 7 | |a Readers' advisory services. |2 fast |0 (OCoLC)fst01090615 | |
| 650 | 7 | |a Public libraries |x Reference services. |2 fast |0 (OCoLC)fst01082705 | |
| 650 | 7 | |a Interviews. |2 fast |0 (OCoLC)fst00977644 | |
| 650 | 7 | |a Information services. |2 fast |0 (OCoLC)fst00972696 | |
| 650 | 7 | |a Interviewing. |2 fast |0 (OCoLC)fst00977601 | |
| 650 | 7 | |a Reference services (Libraries) |2 fast |0 (OCoLC)fst01092439 | |
| 650 | 1 | 7 | |a Inlichtingenwerk (dienstverlening) |0 (NL-LeOCL)078545811 |2 gtt |
| 650 | 1 | 7 | |a Bibliotheekgebruik. |0 (NL-LeOCL)078452570 |2 gtt |
| 650 | 1 | 7 | |a Bibliotheken. |2 gtt |
| 650 | 1 | 7 | |a Reference. |2 gtt |
| 655 | 7 | |a Modellen (vorm) |0 (NL-LeOCL)088143961 |2 gtt | |
| 700 | 1 | |a Richardson, John V., |d 1949- | |
| 776 | 0 | 8 | |i Print version: |a Saxton, Matthew L. (Matthew Locke), 1969- |t Understanding reference transactions. |d San Diego, Calif. : Academic Press, ©2002 |z 0125877803 |w (DLC) 2002102555 |w (OCoLC)49794688 |
| 830 | 0 | |a Library and information science (New York, N.Y.) | |
| 856 | 4 | 0 | |u https://emerald.uam.elogim.com/insight/publication/doi/10.1108/S1876-0562(2002)02 |z Texto completo |
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| 938 | |a YBP Library Services |b YANK |n 15935206 | ||
| 994 | |a 92 |b IZTAP | ||