Personalising public services : Understanding the personalisation narrative

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This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.

Détails bibliographiques
Auteur principal: Needham, Catherine
Format: Électronique eBook
Langue:Inglés
Publié: Bristol : Policy Press, 2011.
Collection:Book collections on Project MUSE.
Sujets:
Social service > Government policy.
POLITICAL SCIENCE > Public Policy > General.
SOCIAL SCIENCE > Human Services.
POLITICAL SCIENCE > Public Policy > Social Services & Welfare.
Social service > Government policy > Great Britain.
Great Britain.
Electronic resource.
Electronic books.
Accès en ligne:Texto completo
Description
Résumé:This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.
Description matérielle:1 online resource (216 pages).
ISBN:9781847427618

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