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Personalising public services : Understanding the personalisation narrative
This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.
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| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bristol :
Policy Press,
2011.
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| Colección: | Book collections on Project MUSE.
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| Acceso en línea: | Texto completo |