Cita APA (7a ed.)

Needham, C. (2011). Personalising public services: Understanding the personalisation narrative. Policy Press.

Cita Chicago Style (17a ed.)

Needham, Catherine. Personalising Public Services: Understanding the Personalisation Narrative. Bristol: Policy Press, 2011.

Cita MLA (8a ed.)

Needham, Catherine. Personalising Public Services: Understanding the Personalisation Narrative. Policy Press, 2011.