The Tyranny of Metrics /

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How the obsession with quantifying human performance threatens business, medicine, education, government--and the quality of our livesToday, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewa...

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Detalles Bibliográficos
Autor principal: Muller, Jerry Z., 1954- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Princeton : Princeton University Press, 2019.
Colección:Book collections on Project MUSE.
Temas:
Performance standards.
Organizational effectiveness > Measurement.
BUSINESS & ECONOMICS > Organizational Behavior.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Industrial Management.
Rendement au travail > Normes.
Efficacite organisationnelle > Mesure.
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Frontmatter
  • Contents
  • Preface to the Paperback
  • Introduction
  • I. THE ARGUMENT
  • 1. The Argument in a Nutshell
  • 2. Recurring Flaws
  • II. THE BACKGROUND
  • 3. The Origins of Measuring and Paying for Performance
  • 4. Why Metrics Became So Popular
  • 5. Principals, Agents, and Motivation
  • 6. Philosophical Critiques
  • III. THE MISMEASURE OF ALL THINGS? Case Studies
  • 7. Colleges and Universities
  • 8. Schools
  • 9. Medicine
  • 10. Policing
  • 11. The Military
  • 12. Business and Finance
  • 13. Philanthropy and Foreign Aid
  • EXCURSUS
  • 14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage
  • IV. CONCLUSIONS
  • 15. Unintended but Predictable Negative Consequences
  • 16. When and How to Use Metrics: A Checklist
  • Acknowledgments
  • Notes
  • Index

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