The Tyranny of Metrics /

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How the obsession with quantifying human performance threatens business, medicine, education, government--and the quality of our lives. Today, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the re...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Muller, Jerry Z., 1954- (Author)
Format: Electronic eBook
Language:Inglés
Published: Baltimore, Maryland : Project Muse, 2021
Series:Book collections on Project MUSE.
Subjects:
Performance standards.
Performance > Evaluation.
Organizational effectiveness > Measurement.
Electronic books.
Online Access:Texto completo
Table of Contents:
  • I. The argument. The argument in a nutshell
  • Recurring flaws
  • II. The background. The origins of measuring and paying for performance
  • Why metrics became so popular
  • Principals, agents, and motivation
  • Philosophical critiques
  • III. The mismeasure of all things? : case studies. Colleges and universities
  • Schools
  • Medicine
  • Policing
  • The military
  • Business and finance
  • Philanthropy and foreign aid
  • Excursus. When transparency is the enemy of performance: politics, diplomacy, intelligence, and marriage
  • IV. Conclusions. Unintended but predictable negative consequences
  • When and how to use metrics: a checklist.

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