Talking about Machines : An Ethnography of a Modern Job

Show other versions (2)

This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He...

Full description

Bibliographic Details
Main Author: Orr, Julian E. (Julian Edgerton), 1945-
Format: Electronic eBook
Language:Inglés
Published: Ithaca : Cornell University Press, 2016.
Series:Book collections on Project MUSE.
Subjects:
University of South Alabama
Xerox Corporation
Xerox Corporation.
Xerox Corporation > Service à la clientele.
Xerox Corporation > Customer services.
Ethnologie > États-Unis.
Photocopieurs > États-Unis.
Kopieermachines.
Technici.
Kundendienst
Kopiergerät
Photocopying machines > Maintenance and repair.
Mechanics.
Ethnology.
Customer services.
SOCIAL SCIENCE > Minority Studies.
SOCIAL SCIENCE > Discrimination & Race Relations.
Mecanique > États-Unis.
Photocopieurs > États-Unis > Entretien et reparations.
Ethnology > United States.
Mechanics > United States.
Photocopying machines > United States > Maintenance and repair.
USA.
États-Unis > Moeurs et coutumes.
United States.
Electronic books.
Online Access:Texto completo
Table of Contents:
  • TALKING ABOUT MACHINES; Contents; Foreword; Acknowledgments; 1. Introduction; 2. Vignettes of Work in the Field; 3. Territories: The Geography of the Service Triangle; 4. The Technicians; 5. The Customers; 6. Talking about Machines, and Bits Thereof . . .; 7. The Work of Service; 8. War Stories of the Service Triangle; 9. Warranted and Other Conclusions; References; Index.

Similar Items