Haynes, J. M., Fong, L. S., & Haynes, G. L. (2004). Mediation: Positive Conflict Management. State University of New York Press.
Cita Chicago Style (17a ed.)Haynes, John M., Larry Sun Fong, y Gretchen L. Haynes. Mediation: Positive Conflict Management. Albany: State University of New York Press, 2004.
Cita MLA (8a ed.)Haynes, John M., et al. Mediation: Positive Conflict Management. State University of New York Press, 2004.
Precaución: Estas citas no son 100% exactas.