Loading…
Smiling Down the Line : Info-Service Work in the Global Economy /
Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | Inglés |
| Published: |
Toronto [Ont.] :
University of Toronto Press,
2009
|
| Series: | Book collections on Project MUSE.
|
| Subjects: | |
| Online Access: | Texto completo |