Smiling Down the Line : Info-Service Work in the Global Economy /

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Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.

Bibliographic Details
Main Author: Russell, Bob, 1950- (Author)
Format: Electronic eBook
Language:Inglés
Published: Toronto [Ont.] : University of Toronto Press, 2009
Series:Book collections on Project MUSE.
Subjects:
Call centers > Management.
POLITICAL SCIENCE > Labor & Industrial Relations.
BUSINESS & ECONOMICS > Labor.
BUSINESS & ECONOMICS > Industries > Media & Communications.
Centres d'appels (Affaires) > Gestion.
Agents de centre d'appels > Conditions sociales.
Agents de centre d'appels > Travail.
Call center agents > Social conditions.
Call center agents > Employment.
Electronic books.
Online Access:Texto completo
Description
Summary:Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
Physical Description:1 online resource (352 pages).
ISBN:9781442697850

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