Surviving the future : Academic libraries, quality and assessment /

Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Munde, Gail
Other Authors: Marks, Kenneth
Format: Electronic eBook
Language:Inglés
Published: Oxford [England] : Chandos Publishing, 2009.
Series:Chandos information professional series.
Subjects:
Academic libraries > Aims and objectives.
Academic libraries > Evaluation.
Biblioth�eques universitaires > Finalit�es.
Biblioth�eques universitaires > �Evaluation.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > Archives & Special Libraries.
Academic libraries > Aims and objectives
Academic libraries > Evaluation
Online Access:Texto completo
Table of Contents:
  • Quality, assessment and evaluation
  • Creating a culture of assessment
  • Frameworks for quality improvement
  • Strategic planning, the Balanced Scorecard and benchmarking
  • Performance indicators
  • The library's role in successful faculty research and teaching
  • The library's role in successful postgraduate and professional education
  • The library's role in the success of undergraduate students
  • User satisfaction as a quality indicator
  • Using group norms and peer comparisons as contexts for quality
  • Toward surviving the future.

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