Call Center operation : design, operation, and maintenance /

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Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Sharp, Duane E.
Format: Electronic eBook
Language:Inglés
Published: Amsterdam ; Boston : Digital Press, �2003.
Subjects:
Call centers > Management.
Centres d'appels (Affaires) > Gestion.
BUSINESS & ECONOMICS > Customer Relations.
Call centers > Management
Online Access:Texto completo

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