Cita APA (7a ed.)

Harmon, P. (2007). Business process change: A guide for business managers and BPM and six sigma professionals (2nd ed.). Elsevier.

Cita Chicago Style (17a ed.)

Harmon, Paul. Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. 2nd ed. Amsterdam ; Boston: Elsevier, 2007.

Cita MLA (8a ed.)

Harmon, Paul. Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. 2nd ed. Elsevier, 2007.