Hoyle, D., & Thompson, J. (2002). QMS conversion: A process approach ([2nd ed.].). Butterworth-Heinemann.
Cita Chicago Style (17a ed.)Hoyle, David, y John Thompson. QMS Conversion: A Process Approach. [2nd ed.]. New York: Butterworth-Heinemann, 2002.
Cita MLA (8a ed.)Hoyle, David, y John Thompson. QMS Conversion: A Process Approach. [2nd ed.]. Butterworth-Heinemann, 2002.
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