Applying knowledge management : techniques for building corporate memories /

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The wholesale capture and distribution of knowledge over the last thirty years has created an unprecedented need for organizations to manage their knowledge assets. Knowledge Management (KM) addresses this need by helping an organization to leverage its information resources and knowledge assets by...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Watson, Ian, 1960-
Format: Electronic eBook
Language:Inglés
Published: Amsterdam ; Boston : Morgan Kaufmann, �2003.
Series:Morgan Kaufmann Series in Artificial Intelligence.
Subjects:
Knowledge management > Case studies.
Corporations > History.
Organization.
Organization and Administration
Gestion des connaissances > �Etudes de cas.
Soci�et�es > Histoire.
Organisation.
BUSINESS & ECONOMICS > Information Management.
BUSINESS & ECONOMICS > Knowledge Capital.
Organization
Corporations
Knowledge management
Gest�ao do conhecimento.
Empresas (hist�oria)
Electronic books.
Case Reports
Case studies
History
Case studies.
�Etudes de cas.
Online Access:Texto completo
Table of Contents:
  • Preface; Knowledge Management and Organizational Memory; Understanding Case-Based Reasoning; Managing Product Quality: Total Recall at National Semiconductor; Developing Expertise: Color Matching at General Electric Plastics; Improving Process Design: Knowledge Sharing in an Aluminum Foundry; Benchmarking Best Practice: Internal Financial Control at Deloitte Touche; Information Retrieval: Intelligent Online Product Selection for Analog Devices; Distributed Sales Support: Web-Based Engineering at Western Air; Personalizing Information Services: Intelligent Digital TV at ChangingWorlds; Lessons Learned; Appendix Resources; Index.

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