ITIL® 4 : drive stakeholder value : reference and study guide /

The ITIL 4 Drive Stakeholder Value (DSV) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from ITIL 4 Foundation revision guide. It provides practitioners with the tools to engage with stakeholders more effectively and covers SLA design, multi-supplier...

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Détails bibliographiques
Cote:Libro Electrónico
Collectivité auteur: IT Service Management Forum
Format: Électronique eBook
Langue:Inglés
Publié: Norwich, [England] : TSO (The Stationery Office), [2022]
Édition:[First edition].
Sujets:
ITIL (Information technology management standard) > Examinations > Study guides.
Information technology > Management > Examinations > Study guides.
Electronic data processing personnel > Certification > Study guides.
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