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The art of active listening : how people at work feel heard, valued, and understood /
"Leaders can achieve better working relationships, higher loyalty, and higher revenues simply by changing their listening strategy. Organizations are caught up in the Great Resignation because team members have not felt heard for a long time. Even with renewed focus on human resources and DEI i...
| Call Number: | Libro Electrónico |
|---|---|
| Main Author: | |
| Format: | Electronic eBook |
| Language: | Inglés |
| Published: |
Oakland, CA :
Berrett-Koehler Publishers, Inc.,
[2023]
|
| Edition: | First edition. |
| Subjects: | |
| Online Access: | Texto completo (Requiere registro previo con correo institucional) |
Table of Contents:
- Introduction: How Well Do You Listen?
- Recognize the Unsaid
- Seek to Understand
- Decode
- Act
- Close The Loop
- Conclusion: Are You Ready to Become a Better Active Listener?