Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees /

Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create "The Happiest Place on Earth," Van France and his team started a business revolution in 1955 that eventually became the Disney University-the employee training and development p...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Lipp, Doug (Autor)
Otros Autores: Lundeen, Tim (Narrador)
Formato: Electrónico Audiom
Idioma:Inglés
Publicado: [Place of publication not identified] : McGraw Hill-Ascent Audio, 2014.
Edición:[First edition].
Temas:
Disney University.
Customer relations > Management.
Employee motivation.
Employees > Training of.
Success in business.
Downloadable audio books.
Audiobooks.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

MARC

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520 |a Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create "The Happiest Place on Earth," Van France and his team started a business revolution in 1955 that eventually became the Disney University-the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand. Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U 
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