Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees /

Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create "The Happiest Place on Earth," Van France and his team started a business revolution in 1955 that eventually became the Disney University-the employee training and development p...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Lipp, Doug (Author)
Other Authors: Lundeen, Tim (Narrator)
Format: Electronic Audio
Language:Inglés
Published: [Place of publication not identified] : McGraw Hill-Ascent Audio, 2014.
Edition:[First edition].
Subjects:
Disney University.
Customer relations > Management.
Employee motivation.
Employees > Training of.
Success in business.
Downloadable audio books.
Audiobooks.
Online Access:Texto completo (Requiere registro previo con correo institucional)
Description
Summary:Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create "The Happiest Place on Earth," Van France and his team started a business revolution in 1955 that eventually became the Disney University-the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand. Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U
Physical Description:1 online resource (1 audio file (05 hr., 56 min.))
Playing Time:05:56:00
ISBN:9781639291489
1639291482

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